For dealers under observation, the first year of cooperation
Enbon has a warranty policy for every product sold. For example, seven-day no-questions-asked returns, repair policy, after-sales policy for replacements, logistics issues, etc.
Refund (refund only) From the customer's order to the customer's receipt, the order refund (products on sale in each store) caused by customer problems, logistics problems, service problems, etc.
Return and exchange: Return and exchange of products after the customer (meaning the consumer) has signed for them due to product quality problems, logistics problems, product use problems, etc. (products on sale in each store).
Repair The process of returning defective products returned to the factory for online order processing.
Gifts Products that are not directly sold as auxiliary gifts during the sales process or order closing process.
7-day no-reason return and exchange 7-day no-reason return and exchange is based on the calculation time from 0:00 on the second day after the logistics is signed, and 168 hours is 7 days. Specifically, consumers use
After trading and shopping, within 7 days after signing for the goods, if you are unwilling to complete the transaction due to subjective reasons, you can submit an application for "7 days no reason to return" (except for some commodities and categories), And the goods returned by the buyer must not affect the seller's secondary sales.
After-sales treatment after replacement Replacement repair service is only provided once. If there is a problem within 7-15 days after the replacement is received, it can be replaced again. If it exceeds 15 days, the second replacement cannot be provided.
Free maintenance service if the customer does not accept it, feedback to the superior to apply for special treatment.
In the post-sale period beyond free replacement, if customers report quality problems, they can negotiate fees with customers according to the following standards and deal with them as appropriate.
Logistics problems A series of problems caused by express logistics and transportation, such as: damage, lost items, missed delivery, wrong delivery, no logistics update, false receipt, etc., the responsible party is logistics/express, The relevant expenses incurred shall be borne by the courier. Our customer service first negotiates with the customer and gives a satisfactory solution to the customer. This problem must be registered in the logistics follow-up form "Express Issue Follow-up Form".
Customers encounter various problems in the process of using our products, contact the online after-sales customer service, and the online customer service will check and verify the abnormalities in the process of product use based on customer feedback
Enbon is a leading manufacturer in the display industry and is committed to providing products and solutions with excellent performance and experience for the display industry and users of the display industry. We advocate win-win cooperation and are willing to work hand in hand with partners from all over the world to create the future.
We provide free support to dealers.
The group's system of dealers is divided into three levels: basic, advanced and enterprise.
Please provide complete personal and company information according to our requirements. At the same time, you must provide your business card so that our customer service personnel can contact you at the first time and save your valuable time.
Our team will make an internal reply according to the information provided by your company at the first time. At present, the group company does not support individual dealer applications, so please know that the results of the preliminary qualification review will be announced according to your company information and the feedback of our customer service personnel. We will send the email on your business card in the form of the company's official email, Please pay attention to our official email: firstname.lastname@example.org
After passing the preliminary qualification review, our regional sales manager will contact you, and then discuss with you the characteristics of your market, the needs of products, and some other policy information to preliminarily reach a cooperation proposal and draft a dealer cooperation agreement. After the approval of both parties, the final version of the dealer cooperation plan will be reached.
After you sign the dealer cooperation agreement, according to the content of the agreement, after your first deposit is recorded, we will start to prepare the production plan of samples and products. The group company will provide the dealer's showroom design drawings, and the dealer can also design the showroom plan by himself, but it must be approved by the group company before implementation. After the production of the products with dealers is completed, the relevant responsible person of the group company will carry out the dealer authorization ceremony after following the goods to the region where the dealers are located.
It is a great honor for you to join the dealer system of the group company. We will carry out a strict observation process in the first year of dealer cooperation. In order to achieve long-term friendly cooperation, we will make a two-way friendly evaluation and selection process in the first year of dealer cooperation. First of all, we will always focus on customer service, so our group companies will confirm whether the company's technical support and quality assurance can help dealers succeed according to the needs and evaluation of dealers in the first year of cooperation. If the group products cannot meet the market needs of dealers, we will make rectification according to the requirements of dealers, and even dealers have the right to cancel the cooperation; Secondly, the group company will also evaluate the dealers' market integration ability based on their payment and market sales. If the dealers fail to complete the first year's market task, the company has the right to withdraw the dealer's authorization.