Logistics Policy
Learn about Enbon’s logistics policies, shipping procedures, and delivery times from Shenzhen, Guangdong, for faster customer service.
Learn about Enbon’s logistics policies, shipping procedures, and delivery times from Shenzhen, Guangdong, for faster customer service.
To ensure that all LED display products are efficiently, safely, and timely delivered to global customers, and to guarantee that product quality is not compromised during transportation.
This policy applies to all LED display products exported to global markets, including but not limited to North America, Europe, Asia, South America, Africa, and Oceania.
We will choose the most suitable mode of transportation based on customer requirements, destination logistics conditions, and product characteristics, including sea freight, air freight, and land transport.
All products will be packaged according to international transport standards to ensure they are not damaged during transit. Packaging will include but is not limited to:
To protect the interests of our customers, we provide transport insurance for every batch of exported products. The insurance covers all risks from the point of origin to the destination, including damage, loss, and theft during transportation.
We will provide a full set of customs clearance documents, including commercial invoices, packing lists, certificates of origin, CE certificates, etc. All documents will be accurate and timely provided to the customers to ensure smooth customs clearance.
We commit to arranging shipment as soon as possible after receiving the order and completing production. The specific transit time will vary depending on the destination. Generally, our transit times are as follows:
All shipments will be provided with detailed tracking information, allowing customers to check the logistics status at any time. We will regularly update customers on the transportation progress and actively communicate with the logistics company during transit to ensure smooth delivery.
If any issues arise during transportation (such as damage or delays), we will promptly communicate with the customer and the logistics company to take effective measures to resolve the issue and provide reasonable compensation based on the actual situation.
We only cooperate with rigorously selected, reputable logistics companies to ensure the quality and reliability of our transportation services.
When choosing logistics solutions, we prioritize environmentally friendly transportation methods and strive to reduce carbon emissions, fulfilling our corporate social responsibility.
This logistics policy is effective from the date of publication and will be revised at any time based on market changes and actual company conditions. Any modifications will be published on the company’s official website and take effect immediately.
